Privacy Policy

Last Updated: September 23, 2025

Southwest Fulfillment Solutions (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard information when you use our logistics, warehousing, and fulfillment services or visit our website.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, such as:

Business name and contact details
Billing and payment information
Customer order details and shipping addresses
Communications sent via email, phone, or our website forms

1.2 Information Collected Automatically

When you use our website, we may collect certain information automatically, including:

IP address and browser type
Device identifiers
Pages visited and interactions with our site
Cookies and similar tracking technologies

2. How We Use Information

We use the information collected for the following purposes:

To provide logistics, warehousing, and fulfillment services
To process payments and manage billing
To ship orders to your customers
To communicate with you regarding services, support, or inquiries
To improve our website, services, and customer experience
To comply with legal obligations and enforce our agreements

3. Sharing of Information

We do not sell or rent personal information to third parties. We may share information in the following situations:

With carriers and shipping partners to deliver orders
With service providers who assist in operations such as IT, billing, or analytics
When required by law, regulation, or legal process
In connection with a business transaction such as a merger, acquisition, or sale of assets

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer required, we will securely delete or anonymize it.

6. Your Choices

You may choose to:

Opt out of marketing emails by following the unsubscribe link provided
Request access, correction, or deletion of your personal information (subject to applicable law)
Disable cookies in your browser settings, though this may affect website functionality

7. International Data Transfers

Our services are primarily based in the United States. If you access our services from outside the U.S., you consent to the transfer and processing of your information in the United States, where data protection laws may differ from your country of residence.

8. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates the most recent revision. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Southwest Fulfillment Solutions
Suite 192, 700 4th St. SW
Albuquerque, NM 87102
Phone: +1 505 393 7190
Email: contact@southwestfulfillment.com