Last Updated: September 23, 2025
These Terms of Service ("Terms") govern your use of the logistics, warehousing, and fulfillment services provided by Southwest Fulfillment Solutions (“Company,” “we,” “our,” or “us”). By accessing or using our services, you agree to comply with and be legally bound by these Terms. Please review them carefully before engaging with us.
Southwest Fulfillment Solutions offers third-party logistics (3PL) and fulfillment services designed to support eCommerce businesses. Our services may include, but are not limited to:
You must be at least 18 years old to use our services. By entering into an agreement with us, you confirm that you have the legal authority to bind the business or entity you represent.
You agree to provide accurate, current, and complete information about your business, products, and orders. Failure to do so may result in delays or termination of services.
You are responsible for ensuring your products comply with all applicable laws. The following categories of items are strictly prohibited unless otherwise agreed upon in writing:
You are solely responsible for ensuring your products meet applicable regulatory, labeling, and safety requirements in the jurisdictions where they are sold or shipped.
All fees will be provided in a custom quote or fulfillment agreement. By using our services, you agree to the following:
We partner with third-party carriers to deliver your products. While we coordinate and manage fulfillment, we do not guarantee delivery times once items are in carrier possession. Delays caused by carriers, weather, or other external factors are beyond our control.
We may secure discounted carrier rates, which we pass on to you. Carrier terms and conditions apply to all shipments.
Risk of loss transfers to you once items leave our facility and are accepted by the carrier. We recommend securing your own insurance coverage for high-value shipments.
You retain ownership of your inventory at all times. We are responsible for exercising reasonable care in handling and storing products but do not assume ownership. Regular inventory counts may be conducted, and discrepancies will be communicated to you promptly.
If agreed upon, we may provide returns processing services. You are responsible for establishing return policies with your customers and for any costs associated with return shipments unless otherwise stated.
Our liability is limited to direct damages resulting from gross negligence or willful misconduct. We are not liable for indirect, incidental, or consequential damages, including lost profits, business interruption, or reputational harm.
We maintain general liability insurance for our facilities. However, you are responsible for insuring your products while stored in or shipped from our warehouses, unless otherwise agreed in writing.
Either party may terminate the fulfillment agreement by providing written notice in accordance with the terms specified in the contract. All outstanding invoices must be paid in full before termination is finalized. Upon termination, you are responsible for removing your inventory within a reasonable timeframe.
Both parties agree to maintain the confidentiality of any non-public information shared during the course of business. This includes, but is not limited to, product information, customer lists, and pricing structures.
We may collect and use certain data necessary to provide our services, such as order details and customer shipping information. We handle all such data in accordance with our Privacy Policy, which forms part of these Terms.
You agree to indemnify and hold harmless Southwest Fulfillment Solutions, its employees, and contractors from any claims, damages, or losses arising from your products, business operations, or violations of these Terms.
These Terms are governed by the laws of the State of New Mexico. Any disputes arising from or relating to these Terms shall be resolved in the state or federal courts located in Bernalillo County, New Mexico.
We are not liable for failure to perform our obligations where such failure is due to events beyond our reasonable control, including but not limited to natural disasters, strikes, labor disputes, transportation failures, or governmental actions.
We may update or amend these Terms from time to time. Updates will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated Terms.
These Terms, together with any signed fulfillment agreements, constitute the entire agreement between you and Southwest Fulfillment Solutions with respect to our services. Any prior agreements or understandings are superseded.
If you have questions regarding these Terms, please contact us:
Southwest Fulfillment Solutions
Suite 192, 700 4th St. SW
Albuquerque, NM 87102
Phone: +1 505 393 7190
Email: contact@southwestfulfillment.com